Saint Paul, Minnesota
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Customer service

I bought a Kalorik coffee maker through Rakuten.It failed after 2 months.

I contacted Kalorik. They acknowledged that the product was defective and that Iwas entitled to a refund. The product was no longer being made, so store credit was the best I could do. I was told that I could only receive the credit by going through their customer service line and talking to a human.

So far, Ihave spent over 2 hours on hold waiting for someone to answer the phone. On two occasions, I have waiting for over thrity minutes - no acknowledgement, no wait time estiimates, no messaging whatsoever.

I am out $52.00 with no hope for resolution.rmaki10@comcast.net

Reason of review: Damaged or defective.

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