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I bought a Kalorik coffee maker through Rakuten.It failed after 2 months.

I contacted Kalorik. They acknowledged that the product was defective and that Iwas entitled to a refund. The product was no longer being made, so store credit was the best I could do. I was told that I could only receive the credit by going through their customer service line and talking to a human.

So far, Ihave spent over 2 hours on hold waiting for someone to answer the phone. On two occasions, I have waiting for over thrity minutes - no acknowledgement, no wait time estiimates, no messaging whatsoever.

I am out $52.00 with no hope for resolution.rmaki10@comcast.net

Reviewer is in unhappy mood. Please immediately contact the author of this review to discuss damaged or defective of kalorik coffee maker. Kalorik needs to read this review and look into the issue (if any) according to poster's claims.

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